Why there’s more focus on customer service in specialty coffee than ever
As prices rise, specialty coffee consumers are demanding more attentive customer service.
Brands like WatchHouse and Proud Mary are scaling through a hospitality-centric approach.
Detail-oriented service requires careful balance to avoid undermining efficiency.
Great hospitality will always start with barista wellbeing.
Customer service in specialty coffee, at its core, is about meeting people’s needs beyond the drink itself. Baristas welcome guests into the “third place”, guide them t… read more